General
The Platform is committed to protecting your personal data.
Before you consent to any data processing or submit information through forms on our website or apps, please read this Privacy Policy carefully. By doing so, you will understand the terms on which we process your data and the conditions under which we cooperate with you.
This Privacy Policy governs your use of the Services, as defined in our General Terms and Conditions. It explains when, where, and why we process the data of people who use the Platform; how we use it; when we may share it; your privacy rights; and how we keep information secure.
You can access the Platform by an account. The website can be browsed without registering, but using the Services requires an account. Limited use is therefore possible without sharing personal details (for example, browsing the site, seeing how the Platform works, reading our blog, or exploring services). However, each time you visit the site, we collect log data and place cookies that track site activity. You can opt out of all non‑essential cookies; essential cookies needed for the site to function cannot be disabled.
If you register, the Platform may process cookie identifiers and the details you provide at sign‑up: first and last name, email address, phone number, Skype ID, or a social network ID (for example, if you sign in with Facebook or connect Google Calendar), your time zone, interface language, IP address, and device type.
Specific scenarios where we collect data and the corresponding purposes are described in detail below. We may update this Privacy Policy from time to time; we will post changes here and update the modification date. We will also notify you of significant changes by email.
From time to time, we may test new features that affect the scope or purpose of processing; where required, we will notify you in advance and obtain your consent.
If you have questions about this Privacy Policy or our services, please contact info@elevate-mastery.com.
Key Terms
“Personal data” means any information about you that, on its own or combined with other information, enables the person processing it to identify you as an individual.
“Processing” means any operation performed on personal data—such as collection, recording, organization, structuring, storage, alteration, retrieval, consultation, use, disclosure by transmission, dissemination, alignment, restriction, erasure, or destruction—whether automated or not.
“Data subject” refers to any identified or identifiable natural person whose personal data is processed—in this context, you as the Platform user.
“Consent” means a freely given, specific, informed, and unambiguous indication of your wishes, expressed by a statement or a clear affirmative action, signifying your agreement to the processing of personal data about you.
Scope of data
When you register and later update your account, we process your login credentials (username and password), first and last name, and email address. You may add optional details and sync Google Calendars to help with scheduling. Providing optional information is your choice.
We process information you submit on the Platform, such as surveys, online forms, questions and comments in our Q&A section, and feedback you provide. Content you post via the Platform may contain personal data and may be visible to the Platform and other users.
We analyze web traffic and user behavior when you interact with the Services. See our Cookie Policy for details on cookies and similar technologies.
We process information about transactions carried out through the Platform (e.g., transaction ID, date, and time).
We do not process sensitive data unless you provide explicit consent.
We maintain official pages on Facebook, TikTok, Instagram, and LinkedIn. Your interactions with those pages (e.g., subscriptions, comments, reactions) may be analyzed to measure effectiveness and inform social media marketing, based on our legitimate interests.
During the classes, we may analyze microphone activity to estimate speaking time and volume so we can show how active you were. We do not record your words or the content of conversations for this feature. You will be able to disable this feature.
We may process your voice, class recordings, likeness, and interactions when you participate in classes (individual or group), webinars or events. We will not record you without prior notice and, where required, your consent.
We integrate third‑party AI tools to improve your experience and for AI training. We may process prompts, voice and audio recordings, class recordings, and transcripts to generate personalized recommendations, class plans, explanations and chatbot functionality.
When you contact support, we process the information you share to respond and assist. We may also analyze customer‑support communications, including with AI‑powered tools, to improve our products, services, and support processes. You may object to the analysis of your support communications for service‑improvement purposes at any time.
Reason
We process data primarily to authorize access to Services and fulfill our obligations under the General Terms and Conditions. If you choose not to share information required by the General Terms and Conditions, we cannot provide key Platform functionality, connect you with other users, or enable us to provide the Services.
We rely on third‑party payment providers for online payments instead of handling your card data directly. Your prepaid balances are kept safe through integrated checkout frames from providers (e.g., Braintree, Stripe, PayPal) Our partners secure all transactions with SSL encryption and store payment information encrypted and securely. We do not store your payment information on our servers. We may also use transaction data shared by providers to confirm a purchase for promotional eligibility (e.g., purchase date, amount, and last four card digits).
We may contact you by email or other channels (including public notices) for Service‑related purposes, such as welcome messages, security/legal notices, announcements, updates, reminders, and suggestions. We also enable user‑to‑user messaging, video calls, and feedback. Mobile push notifications can be adjusted in your device settings. You can opt out of non‑essential communications at any time using links in our messages or via user settings; legal notices, essential reminders, and settings changes are excluded from opt‑out.
We may use your contact details (email, phone, Skype, etc.) to collect feedback and invite you to research initiatives that help improve the user experience. Recordings of your feedback (audio/video/webcast) will only occur with your prior consent.
With your consent, we may add your name and email to our mailing lists and send marketing or promotional information about our Services. If you provide a phone number, we may also reach out by phone.
We may work with third‑party providers (e.g., Captiv8, Inc., LiveRamp Holdings, Inc.) to analyze registration information (such as your name and identifiers), perform matching, and identify influential Users for potential collaborations. We may receive data such as social media profiles and, where applicable, act as joint controllers. If we identify you as an influencer and propose a collaboration, we will provide a short privacy notice with details.
To improve the Platform, we monitor and analyze data you provide at registration, web traffic, cookies, and usage information (e.g., which parts of the Services you visit, visit dates and duration, location, and device type). We use services such as Google Analytics for Firebase, Hotjar Heatmaps & Recordings, Amplitude Analytics, Branch.io, Braze, and Intercom, all used in line with our privacy commitments. We also run occasional A/B tests (e.g., showing different content by country) to understand engagement and satisfaction. We may conduct GDPR‑compliant polls and surveys; participation is optional and can be disabled in settings. To inform, optimize, and serve relevant ads based on past behavior, we may process usage data and cookies, see our Cookie Policy.
We process certain payment and other data to meet financial/accounting requirements and to respond to legal requests; we may also use such data to assert, exercise, or defend legal claims.
We supervise log and payment information, as well as behavior on the Platform, to prevent fraud and help manage sessions securely.
We may update this Privacy Policy periodically. We will not reduce your rights without explicit consent. The latest version will always be available on this page, and substantial changes will be communicated by email.
Duration
We retain personal data no longer than necessary for the purposes for which it was processed.
Generally, we keep your data while your account remains active. If your last activity was more than two (2) years ago, your account is treated as expired. In that case, or if you delete your account, we remove your data from active systems and servers within ninety (90) days or sooner.
For AI‑training purposes, we keep personal data processed by AI‑powered tools for two (2) years in the EU and longer in non‑EU jurisdictions.
If a dispute or claim is pending, we may retain data as needed to establish, exercise, or defend legal claims, deleting it when the issue is resolved if the standard retention period has ended.
We may also retain data longer where needed to comply with legal, regulatory, tax, accounting, or other requirements.
If you are subscribed to our mailing list or newsletter, we retain your data while you remain interested in receiving emails (i.e., until you unsubscribe via the link provided in each message).
If you registered for an event or webinar using your account credentials, we will merge and store that information with your account data. If you are registered using other contact details, we delete those details within thirty (30) days after the event or webinar.
Your rights
You may ask whether we process personal data about you.
You may request access to personal data we process about you.
You may ask us to complete or correct inaccurate personal data.
You may request deletion of your personal data, and we will comply unless the law requires retention. To delete your data, you can email info@elevate-mastery.com (we respond within 30 days), remove specific items (e.g., payment methods) in your account settings at https://elevate-mastery.com/, or delete your entire account at the same settings page by following the instructions.
You may object when we process your data for tasks carried out in the public interest or under official authority, or based on our legitimate interests (e.g., AI data training, which you can also disable in your account settings). We will stop processing unless we demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
You may withdraw consent at any time by contacting us. After withdrawal, we will stop processing unless otherwise required by law. Requests are free of charge. If you believe your rights were violated, you can lodge a complaint with your data‑protection authority. You may object to direct marketing at any time without giving reasons, and we will stop processing for that purpose.
We process data in the European Union and other countries. Regardless of location, we take measures to uphold strong data‑privacy standards.
We provide information about actions taken on your rights requests within one (1) month of receipt. If requests are numerous or particularly complex, we may extend by up to two (2) additional months and will inform you within one month of receipt, explaining the reasons for delay.
We implement technical and organizational safeguards to ensure appropriate security, including protection against unauthorized or unlawful processing and accidental loss, destruction, or damage.
In rare cases, our support team may need access to your account to provide assistance. With your permission, they may view personal data you submitted, including scheduled events if your Google Calendars are connected. You may adjust Google Calendar privacy settings to hide personal events before granting access (see Google Calendar Help Center). Declining access may affect support speed and quality.
If a personal‑data breach is likely to result in a high risk to your rights, we will notify you and the relevant authorities without undue delay and work to minimize risks.
We do not share personal data with third parties for their direct marketing. Our Services currently do not respond to ‘Do Not Track’ signals.
We do not sell personal data, including that of minors under 16.
Other
We treat your use of the Services as private. Nevertheless, we may disclose personal data stored in our systems to: comply with law or legal process; enforce and investigate potential violations of this Privacy Policy (including unlawful use of the Services); investigate suspected fraud; or protect the rights, property, or safety of the Platform, our employees, customers, or the public.
We hope this paraphrased Privacy Policy helps you understand how the Platform handles your personal data. We are committed to protecting your privacy so you can focus on learning. If you have questions, contact info@elevate-mastery.com.
March 9, 2026